Vertical Endeavors Policies

 

Adult Climb League

Registration: Online or in-person

Payment: Full payment is required  to register for Adult Climb League.  Registrations are accepted at any time even if participation in Minimum: Adult Climb League requires a minimum of 4 participants. If ACL session is canceled due to low participation a full refund will be given.

Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. A 50% cancellation fee will apply for cancellations less than 48 hours in advance of the event. Cancellations will be accepted via phone, fax or e-mail.

Refunds: No refunds will be given once an event begins. If an Adult Climb League session is cancelled due to low enrollment, a full refund will be given.

Minimum Participants: 4 participants

Maximum Participants: No maximum

Camps

Registration: Online or in-person. Space is limited. We recommend registering at least 1 month prior to the first day of your desired camp session.

Payment: Full payment is required to reserve a spot.

Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. A 50% cancellation fee will apply for cancellations less than 48 hours in advance of the event. Cancellations will be accepted via phone, fax or e-mail. If a camp session is cancelled due to low enrollment, participants will be notified 2 weeks in advance of week-long camps or 1 week  in advance of one-day camps.

Refunds: No refunds will be given once a camp begins. If a camp is cancelled due to low enrollment a full refund will be given

Minimum: 6 participants

Maximum: Maximum numbers are location specific and are determined 2 weeks prior to start of camp session.

Climb Teams + Clubs

Registration: In person registration required upon completion of any pre-requisites. Interest Lists will be maintained for participants waiting on a spot to open up on Teams and Clubs that have reached their maximum capacity. Enrolled participants will be notified at least 2 weeks prior to the first practice of each month. Participants can transfer their enrollment to another day or time on a space available basis.

Payment: Payments are made via an automatic Electronic Funds Transfer on the 5th of each month once enrollment begins. No tuition will be charged for cancelled practice sessions.

Cancellation: Cancellations are due by the 1st of each month, giving one month notice of intent to cancel. (Example: For cancelling a Team enrollment as of June 1st (to avoid June 5th billing), your online Change Request must be received by May 1st)

Refund: No refunds will be given for cancellations received after the 5th of the month.

Minimum: 6 participants

Maximum: Maximum numbers are location-specific and will be determined 2 weeks prior to the first practice in the upcoming month.

CWA Certification Programs

Payment: Full payment is required to reserve/schedule your event.

Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. A 50% cancellation fee will apply for cancellations less than 48 hours in advance of the event. Cancellations will be accepted via phone, fax or e-mail.

Refund: No refunds will be given once an event begins.

Maximum: There are no set maximums for these programs.

Group Events

Registration: Online, via phone, or in-person. We require a 3 weeks advance notice to schedule your group event. Contact the facility directly if attempting to reserve with less than 3 weeks notice and we will attempt to accommodate your group.

Payment: A $50 non-refundable deposit is required to reserve/schedule your group event. The balance for the event is due on the day of the event. Birthday Party Groups must pay for a minimum of 8 climbers. All other groups must pay for a minimum of 10 climbers. Your $50 deposit is applied towards the total on the day of the event.

Cancellation: Will be accepted via phone, email or in-person. Group leaders should Contact the gym directly when canceling a group.

Refund: The $50.00 deposit is non-refundable, however, groups can reschedule provided VE is notified 48 hours prior to the scheduled event for a $10.00 Rescheduling Fee. Groups will be required to reschedule the event within three months of the original scheduled date or will forfeit the deposit. Request to reschedule an event with less than 48 hours notice will be considered a cancellation and a new $50 deposit will be required to schedule a new date.

Minimum: 8 participants for scheduled birthday party groups and 10 participants for all other groups

Maximum: The maximum number varies by the size of the location but can range from 200-500 participants. Please contact the gym directly for large groups.

 

Homeschool Days

Registration: Pre-registration available online, but not required.

Payment: Payment can be made online or at the facility on the day of the event.

Cancellation: Cancellations can be accommodated via confirmed email, phone call, or in-person.

Refund: Full refunds are available for online registrations made in advance of the event.

Minimum: No minimum

Maximum: Location Specific

Lessons + Clinics

Registration: Online or in-person. Classes do fill up so we encourage customers to make reservations as far in advance as possible.

Payment: Full payment is required  to reserve a place in a Lesson or Clinic.

Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. If 24 hours notice is given your payment may be applied to a clinic or lesson on another available date.

Refund: No refunds will be given once an event begins.

Minimum: Lessons and Clinics require a minimum of 3 participants. The decision to cancel a lesson or clinic due to low participation is made at least 24 hours in advance and all participants will be notified via phone or email. Payments can be moved to a future date or refunded in full.

Maximum: Location-specific. Lessons and Clinics are generally capped at 9-15 participants.

Merit Badge Days

Registration: Online or in-person. We recommend registering for Merit Badge Days at least 3 weeks prior to the event.

Payment: Full payment is required to reserve a spot for Merit Badge Days.

Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. If 24 hours notice is given your payment may be applied to a Merit Badge event on another available date.

Refund: No refunds will be given once an event begins. If a program gets canceled due to low enrollment, participants will be notified via email or phone and can either move their payment to a new date, or receive a full refund.

Minimum: Merit Badge programs require a minimum of 6 participants.

Maximum: 24 participants

Vertical Endeavors Guided Adventures (VEGA)

 

Registration: Online or in-person. We recommend registering for VEGA programs at least 3 weeks prior to the event.

Payment: Full payment is required to reserve your event.

Cancellation: Cancellation: A 25% cancellation fee will apply for cancellations less than 2 weeks prior to beginning of event. A 50% cancellation fee will apply for cancellations less than 48 hours in advance of the event. Cancellations will be accepted via phone, fax or e-mail.

Weather Cancellations: If VEGA needs to cancel the program for any reason or inclement weather (done prior to the guide departing to meet your group), you may elect to transfer registration to another program, provided such a program is scheduled and space is available. If no program is available a full refund will be provided by VEGA.

Other Cancellations: If VEGA Guides determine that a participant must be removed from the program for inappropriate or illegal conduct, VEGA will not provide a refund of any kind. The guide has the authority to terminate any program or portion of, due to weather, health or safety concerns.

Refunds: No refunds will be given once an event begins (once the guide/s have departed to meet your group). No refunds will be made for “No Shows” (a “No Show” is a person who registers for a program but who does not cancel registration or attend the program). Refunds will be processed as they are received or after the conclusion of the program, depending on the program date and when cancellation occurs. Refunds may take 5-7 business days to process.

Minimum Participants: Dependent on the program. Contact the gym directly for more information.

Maximum Participants: No maximum