Part Time Staff Member

Vertical Endeavors is committed to leveraging its rich history of thoughtful innovation in the indoor rock climbing industry to make rock climbing accessible, educational, challenging, and fun for new and veteran climbers alike. We are looking for staff members who have a customer-centric approach while considering areas of safety, sales, and facility presentation. As the face of climbing to new customers and a voice for the climbing community and our members, front desk employees wear many hats. Applicants should enjoy climbing in any form, and be excited about sharing that excitement with everyone who comes into a Vertical Endeavors climbing facility.

Duties & Responsibilities

  • Provide exceptional customer service to members and guests
  • Prioritize facility presentation by maintaining a clean and organized environment in all areas of the facility throughout each shift.
  • Greet customers, check them in, and operate a computerized point-of-sale (POS) system
  • Maintain a thorough knowledge of current programs and products
  • Communicate clearly with customers, especially during Climber Orientations and Qualifications
  • Responsible for Risk Management, Safety, and Floor Supervision
  • Schedule, book, and facilitate lessons, clinics, group events, and other programs
  • Work with schools, birthday parties, and other groups when scheduled
  • Potential to work as a rock climbing instructor and/or youth team coach based on facility needs

Experience and Qualifications

  • Strong interpersonal skills and the ability to work with both children and adults
  • Friendly, outgoing, and enthusiastic while maintaining the ability to follow and enforce safety rules
  • Works well with others and has a desire to foster positive community
  • Displays good judgment and a strong work ethic
  • Self-motivated individuals with a strong desire to keep learning
  • Customer service and sales experience
  • 2 years climbing experience preferred

Expectations

  • Minimum of 3 shifts per week
  • Evening and weekend availability required
  • Must be dependable and punctual
  • Must display professionalism and integrity

Benefits and Compensation

  • Free membership to all Vertical Endeavors’ locations
  • Substantial gear discounts and employee pro deals
  • Flexible, part-time schedule

To apply, fill out our general employment application.

Employment Application