Full Time Assistant Facility Manager

Vertical Endeavors 25 year commitment to indoor rock climbing is well-known. Rooted in the Midwest, we strive each day to uphold ourselves to the highest standards. Our facilities are located as far east as Chicago and as far north as Duluth. Our Duluth location, located on Canal Park in Duluth, MN, is currently hiring!

We’re looking for an Assistant Facility Manager to help lead a team of inspired, motivated individuals focused on providing legendary customer service. We require a leader who holds facility safety in the highest regard while embracing the concepts of sales and facility appearance. We want a Brand Ambassador for Vertical Endeavors who is creative, innovative, eager, and passionate about climbing. This individual will be responsible for all business operations including daily management of the facility, coaching and training staff, adhering to industry-best safety standards, sales, programming, and profit and loss accountability.

Duties & Responsibilities

  • Work with the Facility Manager to oversee facility operations
  • Must have a passion and dedication to Customer Service
  • Believe, learn, and execute risk management standards of Vertical Endeavors
  • Control inventory and perform monthly physical inventory counts
  • Coordinate and help market a variety of climbing programs
  • Control expenses and maintain profitability
  • Make sure facility inspections are performed on a regular and timely basis
  • Maintain the cleanliness and appearance of the facility
  • Promote team morale and set a positive example for staff
  • Strong commitment to leading by example and showing initiative
  • Facilitate a variety of group climbing events – prior experience preferred
  • Maintain all safety, training and financial documentation
  • Be an inspirational leader of a team of high-performing employees
  • Maintain company policies and procedures
  • Handle unusual circumstances including customer complaints
  • Climbing equipment sales
  • Process daily facility reports
  • Staff Scheduling

Experience and Qualifications

  • 2+ years rock climbing experience required
  • First Aid and CPR Certification required
  • Previous management experience preferred
  • Ability to work in a high traffic facility
  • Knowledge of climbing equipment
  • Must display a dedication to professionalism and integrity
  • Well organized with ability to prioritize, multi-task and make decisions
  • Excellent written and verbal communication skills
  • Employment requires successful background check

Expectations

  • Work schedule based on the needs of the business, including evening and weekends
  • Must have a valid driver’s license, a vehicle with insurance and good driving record

Benefits and Compensation

  • Pay will be determined by level of experience and qualifications
  • Free membership to the Midwest's premier climbing facilities
  • Substantial gear discounts and employee pro deals
  • Incentive/Bonus program based on facility operation and profitability
  • Retirement Program once eligible
  • Life Insurance
  • Medical & dental benefits

To apply, fill out our general employment application.

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